Transform Your Outdoor Paradise

Privacy Policy

Last Updated: December 2024

Information We Collect

Excel in Gardening collects the following personal information when you use our services:

• Contact information (name, phone number, email address)
• Property address and project details
• Communication preferences
• Website usage data through cookies and analytics

How We Use Your Information

We use your personal information to:

• Provide landscaping consultations and services
• Communicate about your project and appointments
• Send service updates and maintenance reminders
• Improve our services and website functionality
• Comply with legal obligations

Information Sharing

We do not sell, rent, or share your personal information with third parties except:

• With your explicit consent
• To provide requested services (e.g., subcontractors)
• To comply with legal requirements
• To protect our rights and safety

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Your Rights

You have the right to access, correct, delete, or restrict the processing of your personal information. Contact us at (512) 555-0147 to exercise these rights.

Contact Information

For privacy-related questions, contact Excel in Gardening at 2847 South Lamar Boulevard, Austin, TX 78704 or call (512) 555-0147.

Terms of Service

Last Updated: December 2024

Service Agreement

By engaging Excel in Gardening for landscaping services, you agree to these terms and conditions. Our services include garden design, plant installation, maintenance, and related landscaping work.

Project Scope and Pricing

All projects begin with a consultation to determine scope, timeline, and pricing. Written estimates are provided for all work. Changes to project scope may result in additional charges.

Payment Terms

• Consultations are complimentary for projects over $1,000
• 50% deposit required to begin work
• Final payment due upon project completion
• Payment accepted via cash, check, or credit card

Warranties and Guarantees

We provide a one-year warranty on plant installations and 90-day warranty on other services, subject to proper care and maintenance by the client.

Liability and Insurance

Excel in Gardening is fully licensed, bonded, and insured. Our liability is limited to the cost of services provided. Clients are responsible for marking underground utilities.

Cancellation Policy

Projects may be cancelled with 48-hour notice. Deposits may be refunded minus any work completed or materials ordered.

Dispute Resolution

Any disputes will be resolved through mediation in Travis County, Texas, under Texas state law.

For questions about these terms, contact us at (512) 555-0147.

DMCA Policy

Last Updated: December 2024

Digital Millennium Copyright Act Compliance

Excel in Gardening respects intellectual property rights and complies with the Digital Millennium Copyright Act (DMCA). This policy outlines our procedures for handling copyright infringement claims.

Reporting Copyright Infringement

If you believe that content on our website infringes your copyright, please provide the following information:

• Your physical or electronic signature
• Description of the copyrighted work claimed to be infringed
• Description of the allegedly infringing material and its location
• Your contact information (address, phone, email)
• Statement of good faith belief that use is not authorized
• Statement that the information is accurate and you are authorized to act

DMCA Agent Contact Information

Send DMCA notices to:

Excel in Gardening
DMCA Agent
2847 South Lamar Boulevard
Austin, TX 78704
Phone: (512) 555-0147

Counter-Notification Process

If you believe your content was removed in error, you may submit a counter-notification with the same contact information and requirements as outlined above.

Repeat Infringer Policy

We will terminate access for users who are repeat copyright infringers in appropriate circumstances.

Good Faith Requirement

Please ensure that your DMCA notice is submitted in good faith. False claims may result in legal liability for damages, including attorney fees.

GDPR Compliance

Last Updated: December 2024

General Data Protection Regulation Compliance

Excel in Gardening is committed to protecting your personal data and complying with GDPR requirements, even though we are based in Texas, USA.

Legal Basis for Processing

We process personal data based on:

• Consent: When you explicitly agree to data processing
• Contract: To fulfill our landscaping service obligations
• Legitimate Interest: For business operations and service improvement
• Legal Obligation: To comply with applicable laws

Your GDPR Rights

Under GDPR, you have the right to:

• Access: Request copies of your personal data
• Rectification: Correct inaccurate personal data
• Erasure: Request deletion of your personal data
• Restrict Processing: Limit how we use your data
• Data Portability: Transfer your data to another service
• Object: Object to processing based on legitimate interests
• Withdraw Consent: Remove consent for data processing

Data Retention

We retain personal data only as long as necessary for the purposes outlined in our Privacy Policy or as required by law. Client project data is typically retained for 7 years for warranty and legal purposes.

International Data Transfers

As a US-based company, your data is processed in the United States. We implement appropriate safeguards to protect your data during any international transfers.

Data Protection Officer

For GDPR-related inquiries, contact our Data Protection Officer:

Excel in Gardening
Data Protection Officer
2847 South Lamar Boulevard
Austin, TX 78704
Phone: (512) 555-0147

Supervisory Authority

If you are located in the EU and have concerns about our data processing, you have the right to lodge a complaint with your local supervisory authority.